SHIPPING/DELIVERY

LOW SHIPPING RATES – So You Pay Less

Mainland UK Royal Mail First Class 5-7 Days £4.90 Per Order

AVAILABILITY OF GOODS

If we are unable to provide you with the goods you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute goods of equivalent value or a complete refund of any sums that you have paid.

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the product/s

Goods must be returned within 28 days.

Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will can not refund delivery cost if order has been dispatched.

If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for three months from the date of purchase and is in addition to your statutory rights.

If you return goods, please always retain proof of posting for your records. You will be responsible for the returned products until they reach us.

Please note: Books, clearance and/or sale items cannot be returned unless they are faulty, so please be sure of your selection before ordering. Due to hygiene reasons, sex toys, condoms, lubricants, massage oils and lingerie (if the tags have been removed) can only be returned in the event that they are faulty, unfit for purpose, not as described or of an unsatisfactory quality.